Your privacy matters to us. This policy explains how information submitted through our website and communication channels is handled and protected.

Privacy Policy

At Crystal Palace General Contracting, we respect your privacy and are committed to handling personal information responsibly and transparently when you visit our website, contact us, or enquire about our services.

Last Updated: October 2026

1. Introduction

This Privacy Policy explains how Crystal Palace General Contracting may collect, use, store, and protect information when you interact with our website or communicate with us regarding our services.

By using this website or voluntarily submitting information through our contact channels, you acknowledge the practices described in this Privacy Policy.

2. Information We May Collect

Depending on how you interact with us, we may collect information that you voluntarily provide, including:

  • Full name
  • Email address
  • Telephone or mobile number
  • Company name, where applicable
  • Project location
  • Property or project details
  • Services you are interested in
  • Information included in enquiry or contact forms
  • Documents or information you voluntarily provide regarding a project
  • Communications between you and our team

Our website may also collect limited technical information automatically, such as browser type, device information, IP address, pages visited, referral information, and basic website usage data, depending on the technologies and analytics tools enabled on the website.

3. How We Use Your Information

Information collected through the website may be used to:

  • Respond to enquiries and requests
  • Discuss project requirements
  • Prepare or follow up on quotations
  • Provide information about our services
  • Communicate regarding existing or prospective projects
  • Arrange consultations or site-related discussions
  • Improve our website and customer experience
  • Maintain business and communication records
  • Protect our website against misuse, fraud, or security threats
  • Meet applicable legal, regulatory, or administrative requirements

We do not use information for purposes unrelated to our legitimate business activities without an appropriate basis.

4. Contact and Enquiry Forms

When you submit a contact or enquiry form, the information you provide is used to understand your request and communicate with you.

Please avoid submitting unnecessary confidential, financial, or highly sensitive information through general website forms.

5. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support website functionality, remember preferences, understand website usage, improve performance, and support analytics where such services are enabled.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

If analytics, advertising, or third-party tracking technologies are introduced, the website’s cookie disclosures should be updated accordingly.

6. Third-Party Services

Our website may use or link to third-party services, such as:

  • Google Maps
  • Website hosting providers
  • Email services
  • Analytics services
  • Social media platforms
  • Security and anti-spam services

These third parties may process information according to their own privacy policies and terms.

Crystal Palace General Contracting is not responsible for the privacy practices of independent third-party websites reached through external links.

7. Google Maps

Our website may display maps or location information using Google Maps or another mapping provider. Your interaction with embedded mapping services may be subject to the provider’s applicable privacy policy and terms.

8. Social Media Links

Our website may contain links to social media platforms. When you follow those links, you leave our website and become subject to the privacy practices and terms of the relevant platform.

9. How We Protect Information

We take reasonable administrative and technical measures intended to protect information under our control from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

10. Information Sharing

We do not sell your personal information.

Information may be shared where reasonably necessary with service providers supporting our business or website operations, or where disclosure is required or permitted by applicable law.

Where appropriate, information may also be shared with parties involved in delivering requested project services, subject to applicable requirements and the nature of the engagement.

11. Data Retention

Personal information may be retained for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining project or business records, resolving disputes, and satisfying applicable legal or administrative requirements.

Information that is no longer reasonably required may be deleted or otherwise handled according to applicable requirements and our operational needs.

12. Your Privacy Requests

Subject to applicable law and the circumstances of your request, you may contact us regarding personal information you have provided to us, including requests concerning access, correction, or deletion.

Certain information may need to be retained where required for legal, contractual, accounting, security, or legitimate business purposes.

13. Children’s Privacy

Our website and contracting services are intended for general business and property-related enquiries and are not specifically directed toward children.

We do not intentionally design our website to collect personal information from children.

14. External Links

Our website may contain links to third-party websites for convenience or additional information.

We do not control these websites and are not responsible for their content, availability, security, or privacy practices.

15. Changes to This Privacy Policy

We may revise this Privacy Policy when our website, services, business practices, or applicable requirements change.

The latest version will be published on this page with an updated revision date where appropriate.

16. Contact Us

For questions or requests concerning this Privacy Policy, please contact:

Crystal Palace General Contracting

Address:
Office 05, 1st Floor, Building 22, Street 9
Batha Al Hayer, Industrial Area (Sanaiya)
Al Ain, Abu Dhabi, UAE

Phone:
+971 54 455 3002
+971 50 504 4169
+971 56 746 0781

Email:
info@crystalpalacegeneral.com